REFUND POLICY:
At TAL Tours, all services provided are 100% non-refundable unless otherwise explicitly stated in writing before purchase. We commit to delivering high-quality service and ensuring that all our tours meet the detailed descriptions provided on our website and by our sales representatives and providers. Should there be an exceptional circumstance, please get in touch with our customer service team to discuss any possible considerations.
DELIVERY POLICY:
As TAL Tours specializes in tour and travel services, our “delivery” pertains to executing travel experiences and tour activities. Upon booking a tour, customers (through their agents) will receive a confirmation email detailing their itinerary, including dates, times, and meeting points. We strive to ensure all aspects of our tours are well-organized and communicated promptly to provide the best experience possible.
RETURN POLICY:
Given the nature of our services, TAL Tours does not offer returns. Our services are rendered during the tour and cannot be returned. We encourage our customers to review all tour information and policies before booking.
CANCELLATION POLICY:
For cancellation of reservations, TAL Tours requires customers to notify us at least 21 days before the scheduled service date to allow for administrative processing. While our services are non-refundable, we may, at our discretion, offer credit for future tours or reschedule the tour depending on the circumstances and availability. Any pre-tour communications or agreements will state specific conditions and alternatives for cancellations.
CUSTOMER SUPPORT:
If you have any inquiries or issues related to our policies or services, don’t hesitate to contact our customer support at [email protected] or call us at (516) 825-0966. We are here to assist you and aim to respond within 72 hours.
The policies stated here apply to all services provided by TAL Tours, Deluxe Kosher Tours, Stuart A Katz, Terrapeutic and GeniaTours.